Corporate Social Responsibility (CSR) / Relations with Customers

Ensuring Product Safety

We believe that product safety is the responsibility of the manufacturer. Accordingly, our product safety initiatives are guided by the President's Basic Policy on Technological Risk Management. We have formed a product safety deliberation system by establishing dedicated teams in each of our divisions. Efforts focus on identifying risk factors at all stages of a product's life cycle—from planning and development through design and production, delivery, use, maintenance and scrapping—and on reducing such risks to acceptable levels. Further, products are only commercialized once they have passed inspection by the director in charge of Companywide quality assurance.

In addition, we reexamine products a certain time after they have been declared safe to ensure that acceptable safety levels have not changed in the interim as a consequence of social change and that product risks have not diverged from those identified and addressed. We also offer guidance and assistance to affiliated companies in the process of constructing their own product safety deliberation systems.

President's Basic Policy on Technological Risk Management

In line with our belief that selling gas is commensurate with selling safety and peace of mind and having established a Companywide system for ensuring compliance and effective management of technological risks (i.e., risks related to safety, the environment, product quality, product safety and intellectual property), we will strive continuously to improve processes, enhance customer satisfaction, increase our credibility as a corporate citizen and expand our operations. To these ends, we have identified five key priorities:

  1. Ensure stringent compliance
  2. Enhance safety management
  3. Guarantee superior product quality
  4. Contribute to a healthy environment
  5. Make effective use of intellectual property

June 29, 2011

Y.Kawaguchi

Yasunobu Kawaguchi
President
Taiyo Nippon Sanso Corporation

Declaration of product safety

In June 2010, we combined five key policies—the President's Basic Policy on Safety, the President's Basic Policy on Product Quality, the President's Basic Policy on Product Safety, the President's Basic Policy on the Environment and the President's Basic Policy on Intellectual Property—to create the President's Basic Policy on Technological Risk Management, which summarizes the basic philosophies and principles guiding our corporate environmental and social initiatives. This move was undertaken to facilitate ongoing efforts to respond to the various technological risks under our Groupwide management system.

Providing Know-how for Safety Management

Approximately one quarter of all semiconductor and other high-pressure gas accidents occur at the usage site. To ensure that customers use high-pressure gases safely, we distribute a booklet we have prepared on the handling of gases and devices that includes Material Safety Data Sheets (MSDSs). If requested, we also conduct safety seminars at customers' premises.

To provide know-how in safety management that the Group has accumulated over the years as a pioneer in industrial gases, we offer TELEOS®, a comprehensive safety monitoring service, and safety equipment, including exhaust gas treatment devices and cylinder cabinets. TELEOS® combines unmanned monitoring of semiconductor fabrication facilities, a system that issues an alert should an emergency arise, automatic emergency gas cut-off and automatic engagement of emergency response measures. This system has already been installed at approximately 400 locations.

Quality Management and Quality Assurance

Recognizing that a company's very existence depends on the reputation of its products among its customers and society at large, we promote a variety of quality management and quality assurance initiatives with the aim of enhancing the quality of our products and services.

Safety Management

In line with our belief that selling gas is commensurate with selling safety, we not only pursue a comprehensive safety management system that encompasses Group companies, but also strive to ensure safety for our customers and to make ongoing contributions to society through industrial gases.

Internal Safety Management System

  1. Specified sites are coexisting sites—primarily production and R&D facilities—that are affiliated directly with divisions and for which safety management must be unified.
  2. Affiliated companies include gas production companies managed by Taiyo Nippon Sanso, Group logistics companies and principal subcontracted logistics companies, and domestic affiliated companies.